Frequently Asked Questions

How soon do I need to place my order?

We recommend at least 7 business days for custom orders but it’s never too early to place your order! Send us an email or give us a buzz as soon as you know your event date. We book up quickly for weekends and during peak holiday seasons. For larger orders, we recommend at least 2 weeks. 

Please note that a custom order request does not guarantee an order. Orders are accepted in the order they are received until we reach capacity for the date. We recommend submitting your custom order requests as soon as you can!

How can I place an order?

Easy peasy! There are three simple ways to get your party started!

(1) STOP IN and see us! You can meet with an event coordinator and place your order right at the store.

(2) FILL OUT OUR INQUIRY FORM

(3) WANNA CHAT? Give us a buzz at 252-320-9147 to place your order over the phone.

What happens after I send Open House Baking my order request?

We will email or call you to finalize details and, once your order details are confirmed, we’ll email you an invoice to submit your payment online.  Invoices must be paid within 24 hours to finalize your order and reserve your spot on our calendar.

Can I place my order on Facebook or Instagram?

Sorry friends but we don’t accept orders via Facebook, Instagram, voicemail, or text message. We ONLY accept orders in person, via our inquiry form, and by phone.

Do you take last-minute orders?

We always try our best to accommodate your last-minute order but we usually need at least 7  business days’ notice. But hey now, don’t be bummed if you waited until the last minute! You can always stop by the bakery and grab some of our fabulous to-go sweets.

Is there a minimum for special orders?

Yes, friends. Our special-order decorated sugar cookies, macarons, and cupcakes have a minimum order of 24 because we make them just for you. If you are also ordering a cake, the minimum order for cookies, macarons, and cupcakes is 12.

Do you require payment in full to secure my order?

Well, sometimes. If your event is less than a month away, we require payment in full when you place your order. If your event is more than a month away, a 50% deposit is required to hold the date and the balance will be due a month before your pickup date. All invoices must be paid within 24 hours to confirm your order and hold your spot on our calendar.

What types of payment do you accept?

Paper or plastic! We accept cash and all major credit cards.

Can I cancel my order?

Orders are nonrefundable.  If you have to cancel your order - and provide at least 7 days notice - we will provide you with a store credit for future use.  Need to change your order? We try our best to accommodate requests to increase quantities closer to your event date.  Please note that order quantities cannot be decreased.

Sugar Cookies

How much are decorated sugar cookies?

Our hand-decorated sugar cookies average $5 - $7. Printed cookies, like logo designs, are $3 - $4 each.

Can my cookies be individually packaged?

Absolutely! Sugar cookies come individually wrapped. Want to add a ribbon or bow? Special packaging, including bows, start at an additional $1.00 per cookie. 

Why are your decorated sugar cookies so special?

Lots and LOTS of work goes into each and every decorated sugar cookie! This process is truly a labor of love that starts with preparing the dough, cutting out the shapes (sometimes with the finickiest of cookie cutters), mixing royal icing colors in various consistencies, hand piping the designs, and packaging each cookie. 

Designs

Do you offer sheet cakes?

Sheet cakes aren’t our jam. Instead, we specialize in round, three-layer cakes in a variety of sizes to meet your desired number of servings.

Do you offer 3D or sculpted cakes?

Not so much. Round cakes are our JAM!

Do you make fondant cakes?

Nope, it’s not our thang. We love us some buttercream! We may use fondant as part of the decoration on a cake though.

Can you create an exact replica of this cake or cookie I found online?

Custom treats are works of edible art. We’re happy to use your pictures as inspiration but variations should be expected. Colors, shapes, and designs will be unique but we hope you love the final product as much as we do!

Cakes

What flavor cakes do you offer?

We have SOOOO many yummy options! Click here to see our signature flavors.

What size cake should I order?

Our cake servings are based on a 1”x2” cake slice. Click here to see our cake sizes and how many they serve. Want bigger cake slices or leftovers? We 100% vote for ordering a bigger cake!

How should I store my cake until my party?

To keep your cake safe, you can store it in its original box in your refrigerator.  Our cakes contain a lot of butter, which gets firm at cold temperatures and melts in the heat. Let your cake come to room temperature for 30-45 minutes before serving. Our cakes are best enjoyed at room temperature.

Allergies & Specialty Sweets

Do you have allergens in your bakery?

We do have allergens, such as nuts, soy, eggs, wheat and dairy products in our bakery. If allergens are a serious health concern for you, we recommend that you don’t consume our baked goods.

Do you offer gluten-free sweets?

We aren’t a gluten-free bakery but we do make delicious French macarons, which aren’t made with wheat flour. But sometimes the fillings have flour in them so be sure to ask about our weekly flavors. 

Do you offer sugar-free sweets?

We don’t currently offer sugar-free sweets.

Donations

Can you make a charitable donation for my upcoming event?

Thanks so much for thinking of Open House Baking! We love to support the community that supports us and we are happy to donate when we can. However, we do get many donation requests and are only able to commit to a certain amount of donations each year. Please email all your event information to openhousebaking@gmail.com for consideration.