Frequently Asked Questions
How soon do I need to place my order?
It's never too early to place your order. Honestly, as soon as you know you’ll need sweet treats, give us a shout because our calendar fills up faster than a cookie jar at Grandma's house. The earlier you book, the better chance there is of having your date available.
Please note that a custom order request does not guarantee an order. Orders are accepted in the order they are received until we reach capacity for the date and orders are only confirmed once payment is received.
Oh no, I forgot to place an order? Now what??
Trust us, we get it. Life happens. Give us a call or stop by the bakery. If we can shuffle things around and get you on the calendar, we'll gladly help! You can also always just stop by and grab some of our fabulous to-go sweets, too.
Please note that for custom orders placed with less than 1 week notice, we do require a 25% rush fee for expedited turnaround.
How can I place an order?
Easy peasy! There are three simple ways to get your party started!
(1) STOP IN and see us! You can meet with an event coordinator and place your order right at the store.
(2) FILL OUT OUR INQUIRY FORM
(3) WANNA CHAT? Give us a buzz at 252-320-9147 to place your order over the phone.
What happens after I send Open House Baking my order request?
We'll send you an email to finalize details and, once your order details are confirmed, we’ll email you an invoice to submit your payment online. Invoices must be paid within 24 hours to finalize your order and reserve your spot on our calendar.
Can I place my order on Facebook or Instagram?
Sorry friends but we don’t accept orders via Facebook, Instagram, voicemail, or text message. We ONLY accept orders in person, via our inquiry form, and by phone.
Is there a minimum for special orders?
Yes, friends. For our special-order decorated sugar cookies, we have a minimum order of 24 and for custom macarons, cupcakes, and dessert shooters, there's a 1 dozen minimum per flavor/color.
Do you require payment in full to secure my order?
Unless other arrangements are made in advance, all invoices must be paid within 24 hours to confirm your order and hold your spot on our calendar.
What types of payment do you accept?
Paper or plastic! We accept cash and all major credit cards.
Can I cancel my order?
Orders are nonrefundable. If you have to cancel your order - and provide at least 7 days' notice - we will provide you with a store credit for future use. Need to change your order? We try our best to accommodate requests to increase quantities closer to your event date. Please note that order quantities cannot be decreased.
Sugar Cookies
How much are decorated sugar cookies?
Most of our cookies range from $5 to $7 each, depending on the design. If your cookies are bringing the glam—think multiple colors, hand-piped florals, or gold accents—they may be a bit more. The fancier the cookie, the fancier the price!
Can my cookies be individually packaged?
Absolutely! Sugar cookies come individually wrapped. Want to add a ribbon or bow? Special packaging, including bows, start at an additional $6.00 per dozen.
Why are your decorated sugar cookies so special?
Lots and LOTS of work goes into each and every decorated sugar cookie! This process is truly a labor of love that starts with preparing the dough, cutting out the shapes (sometimes with the finickiest of cookie cutters), mixing royal icing colors in various consistencies, hand-piping the designs, and packaging each cookie.
Designs
Can you create an exact replica of this cake or cookie I found online?
Custom treats are works of edible art. We’re happy to use your pictures as inspiration but variations should be expected. Colors, shapes, and designs will be unique, but we hope you love the final product as much as we do!
Cakes
What flavor cakes do you offer?
We have SOOOO many yummy options! Click here to see our signature flavors.
What size cake should I order?
Our cake servings are based on a 1”x2” cake slice. Click here to see our cake sizes and how many they serve. Want bigger cake slices or leftovers? We 100% vote for ordering a bigger cake!
How should I store my cake until my party?
To keep your cake safe, you can store it in its original box in your refrigerator. Our cakes contain a lot of butter, which gets firm at cold temperatures and melts in the heat. Let your cake come to room temperature for 30-45 minutes before serving. Our cakes are best enjoyed at room temperature.
Do you make fondant cakes?
Nope, it’s not our thang. We love us some buttercream! We may use fondant as part of the decoration on a cake though.
Allergies & Specialty Sweets
Do you have allergens in your bakery?
We do have allergens, such as nuts, soy, eggs, wheat and dairy products in our bakery. If allergens are a serious health concern for you, we recommend that you don’t consume our baked goods.
Do you offer gluten-free sweets?
We aren’t a gluten-free bakery but we do make delicious French macarons, most of which are gluten-free, and gluten-free scones. As always, cross contamination is possible so please enjoy responsibly.
Do you offer sugar-free sweets?
We don’t currently offer sugar-free sweets.
Donations
Can you make a charitable donation for my upcoming event?
Thanks so much for thinking of Open House Baking! We love to support the community that supports us and we are happy to donate when we can. However, we do get many donation requests and are only able to commit to a certain amount of donations each year. Please email all your event information to openhousebaking@gmail.com for consideration.
